Shipping, Returns & Policies

​

Definitions and Key Terms

​

To ensure clarity, the following terms are used consistently throughout this Shipping, Returns & Policies section:

• Company: Refers to AircraftToolingCompany (“we,” “us,” or “our”"ATC"), responsible for handling your information under this policy.

• Customer: Any individual, company, or organisation using ATC'S  services.

• Device: Any internet-connected device, such as a smartphone, tablet, or computer, used to access our website and services.

• Service: The services provided by Aircraft Tungsten, as outlined on our website or in related documentation.

• Website: Our official site, accessible at www.aircrafttooling.com.au

• You: Any person or entity registered with Aircraft Tungsten to use our services.

​

Shipping Policy

At AircraftTungsten, we are committed to providing fast, secure, and reliable shipping at competitive rates. All items are carefully packaged to ensure safe delivery in pristine, machine-shop condition.

​

Shipping Carriers:

We utilise trusted couriers including FedEx, DHL, and Australia Post to deliver your orders safely and efficiently.

​

Please note: Shipping times are estimates provided by couriers and may vary. We are not liable for delays beyond our control.

​

Order Processing:

Orders are typically processed within 1–2 business days. Shipping fees are calculated at checkout based on order size and destination.

​

Corporate Shipping Accounts:

Corporate customers may provide their own shipping account details, and we can facilitate shipping on their preferred account to better align with their logistics and billing processes. Please contact us to arrange this service.

​

Tracking Links:

​

• FedEx Tracking

• DHL Tracking

• Australia Post Tracking

​

For further information about our courier partners, please visit:

​

• FedEx Australia

• DHL Express

• Australia Post

​

If you have any questions about shipping, please contact our support team.

​

Return & Exchange Policy

​

We want you to be completely satisfied with your purchase. If you are not, we offer hassle-free returns and exchanges within 30 days of purchase, provided the following conditions are met:

​

Return Guidelines:

​

• Contact us with your order number and reason for return.

• Items must be returned in original condition and packaging.

• Return shipping is the customer’s responsibility and must be tracked and signed for.

• We are not liable for returns lost or damaged in transit.

​

Inspection & Fees:

Returned items are inspected by our Quality Control team. Items showing signs of wear or modification may be ineligible for refund, including but not limited to:

• Scratches, chips, stains, or engravings

• Any other signs of prior use (unless the item is faulty)

​

Shipping fees are non-refundable. Refunds will be issued to the original payment method within 5–7 business days of receipt and inspection.

​

Custom Orders:

Custom-made items are non-refundable. We provide CAD drawings for your approval prior to production. Please review all measurements and designs carefully, as we are not responsible for incorrect customer-provided specifications.

​

Cancellations & Out-of-Stock Items:

If an item is out of stock or unavailable, we may cancel your order and notify you promptly. If payment has been made, a full refund will be issued.

​

Contact & Support

For assistance with returns, exchanges, shipping, or other inquiries, please reach out via:

​

• Live Chat (available on our website)

• Email: contact@aircraftooling.com.au

• Phone:
  Inside Australia: 1300 611 518​             Outside Australia: +61 1300 611 518 (International calling charges may apply)